All products here are OPEN-BOX, not brand new. They may have damaged packaging, and are not suitable to be sold as brand new. All these open-box radios are inspected to be working by BAOFENG quality team. Wish our radios can get a second chance on your hand. Come with a 6-month limited warranty. If the item is defective on arrival for some unexpected reasons, please contact support@baofengradio.com. Final sale: any other discounts cannot be applied. Not eligible for any return or refund.